['Privacy Policy\n\nWelcome to our online platform operated by Britannia Recovery Solutions. Your privacy is important to us, and we are committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).\n\n1. Information We Collect \nWe collect certain personal data when you use our service, including but not limited to: \n- Contact information such as name, address, phone number, and email address. \n- Vehicle details relevant to the services requested, including registration and make/model. \n- Location data necessary for roadside assistance and recovery services. \n- Payment and billing information when you engage paid services. \n- Communication records arising from your interactions with our team.\n\n2. How We Use Your Information \nYour information is used to: \n- Provide and manage the vehicle recovery, towing, and roadside assistance services you request. \n- Process payments and manage billing. \n- Communicate important updates, service confirmations, or emergency notifications. \n- Comply with legal obligations and protect against fraud or unauthorized use. \n- Improve and customise our service offerings based on aggregated data insights.\n\n3. Legal Basis for Processing \nWe process personal data on lawful grounds including: \n- Performance of a contract with you. \n- Compliance with legal obligations. \n- Legitimate interests such as service improvement and fraud prevention. \n- Your explicit consent where required.\n\n4. Data Sharing and Disclosure \nWe do not sell or rent your personal information. However, we may share your data with: \n- Trusted third-party service providers who support our operations, such as payment processors or secure vehicle storage partners. \n- Law enforcement or regulatory authorities when required by law or to protect rights and safety. \n- Other entities involved in accident recovery or towing coordination, with your consent or as contractually necessary.\n\n5. Data Security \nWe employ appropriate technical and organizational measures to safeguard your personal information against loss, misuse, unauthorized access, or disclosure. Access to your data is restricted to authorized personnel only.\n\n6. Data Retention \nYour personal data will be retained only as long as necessary for the purposes outlined in this policy, or longer if required to comply with legal obligations or resolve disputes.\n\n7. Your Rights \nUnder GDPR and other data protection laws, you have rights including: \n- The right to access your personal data. \n- The right to correct inaccurate or incomplete information. \n- The right to erasure, subject to legal or contractual constraints. \n- The right to restrict or object to processing under certain circumstances. \n- The right to data portability. \nTo exercise these rights, please contact us at the physical address provided below.\n\n8. Cookies and Tracking Technologies \nOur online platform may use cookies and similar technologies to enhance user experience and analyze usage patterns. You may manage cookie preferences through your browser settings.\n\n9. Children’s Privacy \nOur services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it.\n\n10. Changes to This Privacy Policy \nWe reserve the right to update this policy as needed to reflect changes in our practices or legal requirements. Updates will be posted on our platform with the revised effective date.\n\nContact Information \nIf you have questions or privacy concerns, you may contact Britannia Recovery Solutions at: \n27 Camden Road \nSuite 3B \nLondon, Greater London \nNW1 9HN \nUnited Kingdom\n\n---\n\nThank you for trusting Britannia Recovery Solutions for your vehicle recovery needs. Your privacy and security remain our priority.', 0.0012748000000000002, 'gpt-4.1-mini']